Tickets

The Tickets module provides a full-featured support system with panels, priorities, claim protection, notes, and DM star ratings on close.

Setup Steps

1. Dashboard → Tickets → enable the module
2. Create a ticket panel:
   • Set a category where ticket channels will be created
   • Choose a support role that can access tickets
   • Set a panel name and description
3. Use the panel’s Send button in Dashboard → Tickets to post it to your selected channel

Ticket Features

• Claim Protection: Only one staff member can claim a ticket at a time
• Priorities: Set ticket priority (low/medium/high/urgent) for triage
• Notes: Add internal notes visible only to staff
• DM Ratings: Users receive a DM with a 5-star rating prompt when their ticket closes

Applications

You can also create application panels for staff applications, partner applications, etc. Applications use a DM flow with one question at a time and create a review channel with Accept/Reject buttons.