AXON
Ticket Commands
AXON's ticket system is fully-featured with panels, priorities, claim protection, notes, and DM star ratings on close.
Commands
| Command | Description | Who |
|---|---|---|
/ticket-panel | Post the ticket create button in current channel | Admin |
/ticket-close [reason] | Close the current ticket | Support / User |
/ticket-claim | Claim ownership of a ticket | Support |
/ticket-unclaim | Release claim on a ticket | Support |
/add-note <text> | Add an internal note to the ticket | Support |
/ticket-priority <level> | Set ticket priority (low/medium/high/urgent) | Support |
/apply | Open an application ticket (if applications are configured) | Anyone |
How It Works
- A user clicks the Create Ticket button posted by
/ticket-panel - A private channel is created with the user and support role
- Staff can claim, set priority, add notes, and close the ticket
- On close, the user receives a DM with a 5-star rating prompt